FAQ

Common Questions

  • Can others hear your music?

    Our product effectively minimizes sound leakage to the maximum extent possible.

  • Can you use them for phone calls?

    Yes! The headset is equipped with Bluetooth for swift phone connectivity, allowing you to easily make and receive calls.

  • Are they water resistant?

    Indeed! Our product boasts water and sweat resistance.

  • Will the headset fit me?

    The headband spans 27cm to accommodate most standard head sizes. Please ensure careful measurement before placing your order.

  • Can I return them if I don't like them?

    Yes! We offer a 30-day return window if you’re not 100% happy.

  • What does the warranty cover?

    All products we carry comes with a one-year manufacturer’s warranty that covers product defect. It does to cover misuse, loss or theft.

Technology

  • How does it work?

    The transducers convert sound waves into tiny vibrations, which are then transmitted through the cheekbones and directly delivered to the inner ear. This design keeps your ears open to perceive your surroundings and has been beneficial for individuals with specific types of hearing loss.

  • Can those with mild to moderate hearing loss benefit?

    Yes! Bone conduction technology can be effective for individuals with mild to moderate hearing loss. By bypassing the outer and middle ear and directly stimulating the inner ear through bone vibrations, it can improve the perception of sound for those with certain types of hearing impairment. However, the effectiveness of bone conduction devices may vary depending on the specific nature and severity of the hearing loss.

  • Is bone conduction safe?

    Bone conduction is a natural form of hearing. If you plug your ears and hum, you’re hearing through bone conduction.

  • Can you feel the vibrations?

    You might experience some sensations, particularly at higher volumes; however, after a few uses, most users tend not to notice it anymore.

Orders/Shipping/Returns

  • How long do they take to ship?

    Orders are normally processed and shipped within 1-2 business days. Shipping generally takes 3-5 business days.

  • Can I return them if I don't like them?

    Yes! We offer a 30-day return window if you’re not 100% happy.

  • Where can I track my order?

    Once your headphones ship you’ll receive a shipping confirmation email with a tracking number. It can take 24-48 hours for your tracking number to be updated by the carrier.