No. FLO-TruBalance® 2.0 is a non-medical assistive hearing device designed to support clearer everyday listening and communication. It is not a medical hearing aid and does not replace professional hearing care.

FLO-TruBalance® 2.0 uses open-ear bone conduction technology, which transmits sound vibrations through the cheekbones instead of the ear canal. This allows users to hear enhanced sound while keeping their ears open to their surroundings.

Yes. The open-ear design sits comfortably around the ears rather than inside the ear canal, which many people find easier to wear for longer periods of time.

FLO-TruBalance® 2.0 includes a one-year manufacturer warranty covering defects in materials or workmanship. It does not cover misuse, loss, or theft.

We offer a 30-day satisfaction guarantee for customers who complete our online suitability questionnaire before purchasing and follow the recommended usage guidelines.

The questionnaire helps determine whether FLO-TruBalance® 2.0 may be a good fit based on individual listening needs.

If the product is purchased without completing the questionnaire or against the suggested results, the satisfaction guarantee may not apply.

FLO-TruBalance® 2.0 is designed for individuals who want additional support hearing everyday conversations, television, or group discussions. Many people I’ve worked with choose it as an accessible option when traditional hearing aids are not suitable, too expensive, or uncomfortable.

The transducers convert sound waves into tiny vibrations, which are then transmitted through the cheekbones and directly delivered to the inner ear. This design keeps your ears open to perceive your surroundings and has been beneficial for individuals with specific types of hearing loss.

Yes! Bone conduction technology can be effective for individuals with mild to moderate hearing loss. By bypassing the outer and middle ear and directly stimulating the inner ear through bone vibrations, it can improve the perception of sound for those with certain types of hearing impairment. However, the effectiveness of bone conduction devices may vary depending on the specific nature and severity of the hearing loss.

Bone conduction is a natural form of hearing. If you plug your ears and hum, you’re hearing through bone conduction.

You might experience some sensations, particularly at higher volumes; however, after a few uses, most users tend not to notice it anymore.

Orders are normally processed and shipped within 1-2 business days. Shipping generally takes 3-5 business days.

Yes! We offer a 30-day return window if you’re not 100% happy.

Once your headphones ship you’ll receive a shipping confirmation email with a tracking number. It can take 24-48 hours for your tracking number to be updated by the carrier.