We strive to deliver top-notch products and services to our consumers. While we aim for high quality, there may be rare instances where certain products have defects. Please note that all products we carry have one-year manufacturers warranty.

What does the warranty not cover?

• Damage caused by careless use, an accident, a natural disaster or other circumstances

• Disassemble of product causing damage

• Physical impact on the product thermally, chemically or external sources

• Water damage of any sort as the product is only water-resistant

• Repairs made by third party

• Lost or stolen products

• Extreme temperatures of misuse of product

How do I file a warranty claim?

FLO provides a one-year manufacturers warranty via their supplier fir any new headphones found to be defective or faulty during the warranty period. If your headphones are experiencing issues and you seek a replacement, you can initiate a warranty claim here.

Process of submitting a claim:

• The user must provide sufficient details of the defected item and visible proof depicting the defects

• May be necessary to return an item for quality inspection

• Provide as much information on the defect along with personal information and contact number

• It can take up to 2 weeks after the claim and product has been sent for inspection

• Any cost incurred for returning defected items will be covered by the purchaser

Suggestions to help prolong and maximize product lifespan

1. Keep the product away from water or moist areas that would cause the product to be damaged

2. Keep pets away to avoid from being chewed or destroyed

3. Store product in room temperature

4. Shut off the device when not in use

5. Store the product in a box or case after each use

6. Treat the product with proper maintenance and care